Errors and warnings during payroll register uploads
Payroll register file dos and don’ts
Do
- In the contributions tab, make sure the pay period start and end date fields are correctly filled in before uploading your payroll register file
- Be sure the payroll start and end dates in the contributions tab do not overlap
- Include two decimal points in your contribution columns
- Include both member and employer matching amounts, if applicable
Don’t
- Update or paste over the column headers
- Include formulas or cell references in your file
- Use negative values. If you’ve entered these by mistake, please contact us for help with making corrections.
- Leave any empty rows in your file or include an employee without a contribution
Errors and warnings
If your file contains an error, an error message will appear in red. You’ll need to cancel your upload, resolve the error in your file, and submit the file again.
Common errors include:
-
Your file is missing an email address, first name, or last name
-
An email is already in use in our system (with your company or another partner)
If your file contains a warning, a warning will appear in orange. You can still submit the file, but we recommend reviewing it to fix any issues.
Common warnings include:
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Name field is longer than 48 characters
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You have already processed a payroll register for this period
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Earnings validations and thresholds
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Date of birth validations